Customer Support

We understand that sometimes questions arise, and we’re here to provide you with the assistance you need. Whether you’re experiencing technical issues, looking for product information, or seeking guidance on usage, we’re here to provide support for all Lakewood Instruments’ products.

Get in touch with us the way you want to:



Call Us: 800-228-0839

Lakewood Instruments is open 7:30 am – 5:00 pm Central Time, Monday through Friday.

Email Us:

Helpful Resources

Cut Sheets

View our Product Cut Sheets to get a quick overview of the Lakewood Instruments product you are interested in, available for download in PDF format.

view product cut sheets

Quick Start Guides

Our Quick-Start guides explain the basics needed to get a new controller operating, available for download in PDF format.

view quick start product guides

Product Manuals

Access product user manuals for comprehensive guidance, available for download in PDF format.

view product manuals

Warranty and Returns

Customer satisfaction is our number one priority. Understand the details of our product warranties, ensuring peace of mind with your Lakewood Instruments purchase.

Warranty Information

Learn about our return policies, along with procedures for a smooth process. If you wish to return a product to Lakewood for any reason, please complete our RMA Request Form.

View Return Information and RMA Request Form

Customer Testimonial

Morning Joel, Ed,

I wanted to thank you both for assisting Sean Stanwood in the installation and programming of the NexSys modem yesterday.

With a quick phone call, Sean was able to connect the modem to the NexSys controller and demonstrate to our customer how the system can be monitored and controlled remotely. 

Our customer was thrilled by the ease of which we did the install and demonstration of the modem’s abilities. Very impressed!!

We also were confronted with an error code on the water meter recorder and totalizer. We showed them how to use the reset button in the back of the panel and the system corrected itself and started working perfectly, counting feed water flow and total gallons passing the paddle wheel meter. 

Again, we thank you for your support of our field representative, as it helps our professional image.”

– Bill Stanwood, Owner, NW Water Technology.